This module provides an overview of the Personal Support Worker role in a variety of settings. Students will learn the principles of client-centered versus client-directed care, emphasizing the individuality of the client and his/her relationship with family, friends, and others. This module introduces the concept of individuality of all persons, their experiences, rights, interests, beliefs, and needs. Students will be introduced to the role and scope of responsibilities of PSWs, including the variety of settings, work relationships, stress and time management, and applicable legislation. Consequences of exceeding the scope of the PSW role will also be covered. This module will also introduce students to interpersonal skills and communications, including conflict resolution and problem solving. 

Main Topics

1.1   Ch.06: Working with Clients and their Families

1.2  Ch.11: Legislation: The Client's Rights & Your Rights

1.3  Ch.12: Caring about Culture and Diversity

1.4  Ch.01: The Role of the PSW

1.5  Ch.02: Canadian Health Care System

       Ch.03: Workplace Settings

1.6  Ch.09: Time and Stress Management

1.7   Ch.07: Medical Terminology

1.8   Ch.13: Interpersonal Communication

1.9   Ch.08: Client Care (Documentation)

1.10   Module Review, Test and Take Up


  • EV 01-1: Mod 01 Assignment (Cultures)
    • Weighting: 40%
  • EV 01-2: Mod 01 Test A
    • Weighting: 20%
  • EV 01-2: Mod 01 Test B
    • Weighting: 20%
  • EV 01-2: Mod 01 Test C
    • Weighting: 20%


Key Terms (No Password Required)

Medical Abbreviations (No Password Required)

Module Review (A)

(Note: Please see instructor for Module Review Password)