College Policies

To Prospective Student:

Please read the following school policies and make sure you understand them. Metrocare Health Academy wants you to enjoy your stay with us and at the same time benefit greatly from your learning experience which we trust will help you succeed in your chosen field or vocation. 

Welcome to your future!

 

Table of Contents

 

Part 1. Enrolment 

    A. Admission Requirements ..............................................................................    2

    B. Tuition Fees ..................................................................................................    2

    C. Refund Policy ...............................................................................................    3

    D. Transfers    ..................................................................................................    7

    E. Re-Admission Policy    ...........................................................................    7

 

Part 2. Supplemental Admission Requirements

    A. Medical     ..............................................................................................    .....    8

    B. Police Checks    .......................................................................................    8

    C. First Aid & CPR    .......................................................................................    8

    

Part 3.   Attendance    ..............................................................................................    .....    9 

Part 4.   Examinations    ...................................................................................................    11

Part 5.   Practicum/Clinical Practice    ............................................................................    12

Part 6.   Collection and Use of Personal Information...................................................    14

Part 7.   Student Complaints Procedure    ................................................................    15

Part 8.   Student Expulsion Policy    ...........................................................................    16

Part 9.   Graduation Requirements    ............................................................................    18

Part 10. Miscellaneous ...................................................................................................    19

 

Part 1. Enrolment

A. Admission Requirements

To enroll in the Personal Support Worker (P.S.W.) Program applicants must:         

  1. Be at least 18 years of age        
  2. Have an Ontario Secondary School Diploma or equivalent             

        OR

       Pass WONDERLIC, (Superintendent approved qualifying test); (Mature Students)

 

  1. Be a permanent resident of Canada;

OR                                                                                          

       Non-residents must have valid student authorization or a student VISA

 

 

In addition, applicants must have a satisfactory: 

  1. Vulnerable Person(s) Police Clearance (w/in 30 days)
  2. Personal Interview 
  3. Up-to-date Immunization
  4. Medical Examination Report
  5. Level of physical and mental health    
  6. NACC Literacy Test
  7. Level of personal suitability and interest
  8. Standard First Aid & Basic Rescuer CPR (WSIB Approved - Must be completed before clinical practice)

 

 

B. Tuition Fees

Listed below are the tuition fees for the Personal Support Worker (P.S.W.) Program: 

(Subject to change at the College’s discretion)

 

Tuition Fees         CDN$    4,288.00    Uniform and Equipment             CDN$    26.00

International Student Fees    CDN$    0    Field Trips            CDN$    TBA

Book Fees        CDN$    250.00    Professional (NACC) Exam FeesCDN$    200.00

Expendable Supplies        CDN$    0    

Optional Fees: First Aid & CPR  CDN$    120.00

 

LATE PAYMENTS:

Unpaid accounts over 21 days are subject to interest charges equivalent to 21% per annum. 

Checks returned by the bank for whatever reason are subject to a penalty of $50.00 plus $10.00 administration fee. Payments in cash, certified cheque or money order will be strictly enforced after two occurrences of checks returned.

 

OSAP

Not available at this time. 

 

 

 

 

 

C. Refund Policy

Fee Refund Policy as Prescribed under s. 25 to 33 of O.Reg. 415/06

 

FULL REFUNDS

25. (1) A private career college shall refund all of the fees paid by a student under a contract for the provision of a vocational program in the following circumstances:

 

1. The contract is rescinded by a person within two days of receiving a copy of the contract in accordance with section 36 of the Act.

 

2. The private career college discontinues the vocational program before the student completes the program, subject to subsection (2).

 

    3. The private career college charges or collects the fees,

 

i. before the registration was issued for the college under the Act or before the vocational program was approved by the Superintendent, or

 

ii. before entering into a contract for the provision of the vocational program with the student, unless the fee is collected under subsection 44 (3) of the Act.

 

4. The private career college expels the student from the college in a manner or for reasons that are contrary to the college’s expulsion policy.

 

5. The private career college employs an instructor who is not qualified to teach all or part of the program under section 41.  

 

    6. The contract is rendered void under subsection 18 (2) or under section 22. 

 

7. If a private career college fails to, or does not accurately, provide in the itemized list provided to the Superintendent under section 43 a fee item corresponding to a fee paid by a student for the provision of a vocational program, the college shall pay the student,

 

i. in the case of an item not provided by the college, the full amount of the fee for the item, and 

 

ii. in the case of a fee in excess of the amount of the fee provided for the item, the difference between the amount of the fee for the item provided to the Superintendent and the fee collected.  

 

(2) A full refund is not payable in the circumstances described in paragraph 2 of subsection (1) if the discontinuance of the vocational program coincides with the private career college ceasing to operate. 

 

(3) A refund is not payable under paragraphs 1 to 6 of subsection (1) unless the student gives the private career college a written demand for the refund.

 

(4) A refund under subsection (1) is payable by the private career college within 30 days of the day the student delivers to the college,

 

    (a) in the case of a rescission under section 36 of the Act, notice of the rescission; or

 

(b) in the case of a refund under paragraphs 2 to 6 of subsection (1), a written demand for the refund.

Partial refund where student does not commence program

26. (1) If a student is admitted to a vocational program, pays fees to the private career college in respect of the program and subsequently does not commence the program, the college shall refund part of the fees paid by the student in the following circumstances:

 

1. The student gives the college a written notice that he or she is withdrawing from the program before the day the vocational program commences.

 

2. In the case of a student who is admitted to a vocational program on the condition that the student meet specified admission requirements before the day the program commences, the student fails to meet the requirements before that day.

 

3. The student does not attend the program during the first 14 days that follow the day the program commenced and the college gives written notice to the student that it is cancelling the contract no later than 45 days after the day the program has commenced.

 

(2) The amount of a refund under subsection (1) shall be an amount that is equal to the full amount paid by the student for the vocational program, less an amount equal to the lesser of 20 per cent of the full amount of the fee and $500.

 

(3)  A refund under subsection (1) is payable,

 

(a) in the case of a refund under paragraph 1 of subsection (1), within 30 days of the day the student gives notice of withdrawing from the program; 

 

(b) in the case of a refund under paragraph 2 of subsection (1), within 30 days of the day the vocational program commences; and

 

(c) in the case of a refund under paragraph 3 of subsection (1), within 45 days of the day the vocational program commences. 

 

(4) For the purposes of paragraph 3 of subsection (1), it is a condition of a contract for the provision of a vocational program that the private career college may cancel the contract within 45 days of the day the vocational program commences if the person who entered the contract with the college fails to attend the program during the 14 days that follow the day the vocational program commences.

 

(5) A private career college that wishes to cancel a contract in accordance with subsection (4) shall give written notice of the cancellation to the other party to the contract within 45 days of the day the vocational program commences.

 

Partial refunds: withdrawals and expulsions after program commenced

27. (1) A private career college shall give a student who commences a vocational program a refund of part of the fees paid in respect of the program if, at a time during the program determined under subsection (3),

 

    (a) the student withdraws from the program after the program has commenced; or

 

(b) the student is expelled from the program in circumstances where the expulsion is permitted under the private career college’s expulsion policy.

 

(2) This section does not apply to vocational programs described in sections 28 and 29.

 

(3) A private career college shall pay a partial refund under this section only if the withdrawal or expulsion from the vocational program occurs at a time during the program determined in accordance with the following rules:

 

1. In the case of a vocational program that is less than 12 months in duration, the withdrawal or expulsion occurs during the first half of the program.

 

    2. In the case of a vocational program that is 12 months or more in duration, 

 

i. for the first 12 months in the duration of the program and for every subsequent full 12 months in the program, the withdrawal or expulsion occurs during the first six months of that 12-month period, and

 

ii. for any period in the duration of the vocational program remaining after the last 12-month period referred to in subparagraph i has elapsed, the withdrawal or expulsion occurs in the first half of the period.

 

(4) If the student withdraws or is expelled from a vocational program within the first half of a period referred to in subsection (3), the amount of the refund that the private career college shall pay the student shall be equal to the full amount of the fees paid in respect of the program less,

 

(a) an amount that is equal to the lesser of 20 per cent of the full amount of the fees in respect of the program and $500; and

 

(b) the portion of the fees in respect of the portion of the period that had elapsed at the time of the withdrawal or expulsion.

 

(5) If the student withdraws or is expelled from a vocational program during the second half of a period referred to in subsection (3), the private career college is not required to pay the student any refund in respect of that period.  

 

(6) A private career college shall refund the full amount of fees paid in respect of a period that had not yet commenced at the time of the withdrawal or expulsion.    

 

Partial refunds: distance education programs 

28. (1) This section applies to a vocational program that is offered by mail, on the internet or by other similar means. 

 

(2) A private career college shall give a student who commences a vocational program referred to in subsection (1) a refund of part of the fees paid in respect of the program if, 

 

(a) the student withdraws from the program or the student is expelled from the program in circumstances where the expulsion is permitted under the private career college’s expulsion policy; and

 

(b) at the time of the withdrawal or expulsion, the student has not submitted to the private career college all examinations that are required in order to complete the program.

 

(3) The amount of the refund that a private career college shall give a student under subsection (1) shall be determined in accordance with the following rules:

 

1. Determine the total number of segments in the vocational program for which an evaluation is required. 

 

2. Of the total number of program segments determined under paragraph 1, determine the number of segments in respect of which an evaluation has been returned to the student.  

 

3. The amount of the refund that the private career college shall pay the student shall be equal to the full amount of the fees paid in respect of the program less,

 

i. an amount that is equal to the lesser of 20 per cent of the full amount of the fees in respect of the program and $500, and

ii. the portion of the fees in respect of the number of segments determined under paragraph 2.

 

(4) A private career college is not required to give a student any refund if the student, at the time of withdrawal or expulsion, has been evaluated in respect of more than half of the total number of segments in the program.

 

Partial refunds: non-continuous programs

29. (1) This section applies to a vocational program approved by the Superintendent to be provided through a fixed number of hours of instruction over an indeterminate period of time.

 

(2) A private career college shall give a student who commences a vocational program referred to in subsection (1) a refund of part of the fees paid in respect of the program if, before completing the required number of hours of instruction, 

 

(a) the student has given the college notice that he or she is withdrawing from the program; or 

(b) the student is expelled from the program in circumstances where the expulsion is permitted under the private career college’s expulsion policy. 

 

(3) The amount of the refund that a private career college shall give a student under subsection (1) shall be equal to the full amount of the fees paid in respect of the program less,

 

(a) an amount that is equal to the lesser of 20 per cent of the full amount of the fees in respect of the program and $500; and

(b) a portion of the fees in respect of the program that is proportional to the number of hours of instruction that have elapsed at the time of the withdrawal or expulsion.

 

(4) A private career college is not required to give a student any refund if the student, at the time of withdrawal or expulsion, has completed more than half of the required number of hours of instruction in a program.

 

No retention of refund

30. A private career college shall not retain, by way of deduction or set-off, any refund of fees payable to a student under sections 25 to 29 in order to recover an amount owed by the student in respect of any service or program other than a vocational program offered by the private career college.

 

Treatment of books and equipment

31. In calculating a refund under sections 25 to 29, a private career college may retain the retail cost of books or equipment that the private career college supplied to the student if the student,

 

(a) fails to return the books or equipment to the private career college within 10 days of the student’s withdrawal or expulsion from the program, or

(b) returns the books or equipment to the private career college within the 10-day period referred to clause (a), but fails to return it unopened or in the same state it was in when supplied.  

 

Refund for international students

32. A notice to a private career college that is provided by or on behalf of an international student or of a prospective international student and that states that the student has not been issued a temporary resident visa as a member of the student class under the Immigration and Refugee Protection Act (Canada) is deemed to be,

 

(a) notice of a rescission of the contract for the purposes of section 36 of the Act if the notice is given within two days of receiving a copy of the contract; and

(b) notice that the student is withdrawing from the program for the purposes of paragraph 1 of subsection 26 (1) or clause 29 (2) (a) if the notice is received on or before half of the duration of the program has elapsed. 

 

Currency

33. Any refund of fees that a private career college is required to pay under the Act shall be paid in Canadian dollars.

 

D. Transfers

Transferring to a class with a later start date may be allowed but may be assessed a penalty of 10% of the total course cost, if request is made less than 14 days before the start of classes. Otherwise, a $100.00 transfer fee is charged.

 

 

E. Re-Admission Policy

Students who have left the program and wish to return to the program to complete their studies must:

  • Repeat the theory portion of the program if they have been out of the program for 12 month or more

                OR

  • Attend the skills testing day(s) if they have been out of the program for under 12 months;
  • Review the Safety and Mobility Modules before returning to the practicum requirements; and
  • Re-do section tests. If marks are low, the module must be repeated

Requests for re-admission must be in writing. 

 

Part 2. Supplemental Admission Requirements

A. Medical Report/Certificate

MEDICAL EXAMINATION

The ‘Personal Support Worker Program - Pre-admission Medical Report’ or equivalent form must be completed before commencement of the course or within 30 days of class start. It must indicate that the student is fit to undertake the program, has up-to-date immunization and to the best of their knowledge free of communicable diseases.  

Refer to: ‘Personal Support Worker Program - Pre-admission Medical Report’

 

UP-TO-DATE IMMUNIZATION

  • Medical Certificate will be reviewed by a PSW Clinical instructor to ensure students have complied with the immunization requirements and are free from communicable diseases (i.e. T.B. and Hepatitis B)
    • See “NACC Personal Support Worker Program - Pre-Admission Medical Report” for details
    • Seasonal flu, Hepatitis A & B immunizations are also highly recommended.
  • To complete the clinical practicum, the above must be documented on the student file. A student cannot graduate from the program if unable to participate in practicum. 

 

TB TEST

TB Test must show negative result. 

    If test is positive, the potential student must have a chest x-ray. 

        If the chest x-ray is positive, student must be removed from the program, until cleared by a         physician and the Public Health System. 

 

B. Police Checks 

  • All PSW students are required to obtain a Canada-Wide Police Check of Criminal Record with Vulnerable Persons Check and produce a Police Clearance prior to starting classes. 
  • A copy of the police check results will be kept in the student file 

In cases where the student enrolls late and may not have enough time to get the required police clearance before starting classes, the college will advise that the prescribed police clearance is required to successfully complete the program and graduate.   

Note: Police clearance is very important as students who have a criminal record without a pardon, will not be able to complete the community portion of the clinical placement and therefore unable to graduate.  

 

C. First Aid and CPR

STANDARD FIRST AID AND BASIC RESCUER CPR COURSES (WSIB APPROVED)

  • These courses must be completed prior to clinical placement activity and must not expire prior to completion of the PSW program. 
  • Students already possessing up-to-date First Aid and CPR Certificates from accredited training centres may not be required to re-certify. 
  • The hours and cost of the CPR and First Aid courses are separate from that of the regular PSW program. They may also be taken in another accredited training facility. 
  • A copy of the student’s First Aid and CPR Certificates will be placed in the student’s file.

 

Part 3. Attendance

CLASS/THEORY ATTENDANCE

Students are expected to be on time for classes and expected to attend all classroom sessions. Lectures will not be repeated for students who are absent. A maximum of 10% of theory hours can be missed.

 

If unable to attend class due to illness or an emergency, student must notify the instructor at least one (1) hour before the start of the class. Failure to comply with this policy will result to an “unexcused” absence.

 

A student absent for 3 or more consecutive days due to illness will be required to present a note from his/her physician.

 

A student absent for 5 consecutive days without notifying the school or instructor will be assumed to have terminated his/her training. A Notice of Termination will be sent to the student along with any applicable refund as provided for in Part 8: Refund Policy of the Student Enrollment Contract.

 

Making Up For Missed Classes

If absent, the student is expected to review materials (e.g. lecture notes, textbook and workbook) from missed classes. Should the instructor deem that the student’s understanding of materials unsatisfactory, he/she will advise the administration. If required, the student may be asked to retake the module at a later date.

 

*See Examination section for Missed Tests, Exams or Assignments*

 

CANCELLATION OF CLASSES

Classes may be cancelled due to inclement weather or emergencies. 

 

BREAK PERIOD

Break times will be determined by the instructor/ supervisor and must be taken in designated areas only.

                     Coffee break -  15 minutes 

                     Lunchbreak -  60 minutes 

Students will be advised if cafeteria services are available in the facility.

USE OF LABORATORY FACILITY AFTER SCHOOL HOURS

Students requiring additional practice time may use the laboratory facilities at their convenience but advance booking is required.

CLINICAL PLACEMENT ATTENDANCE

All students are required to attend 100% of the placement hours. Make up for missed times will be strictly enforced; make up hours must equal hour missed. This will be monitored and supervised by the instructor involved and the school administrator.

If unable to make placement shift, the student will inform the college and/or clinical instructor with at least 2 hours notice. 

Metrocare Health Academy, as a member in good standing of the National Association of Career Colleges & Common Standards Group, will strictly enforce the attendance policy above concurrently with the attached NACC Attendance Policy Guideline.

Part 4. Evaluations

EVALUATIONS

  • NACC tests, quizzes, assignments and performance demonstrations will be used together with the NACC Marking Scheme. 
  • All tests, quizzes, assignments and performance demonstrations must be individually passed with a minimum mark of 70%.
    • Should a score of less than 70% be attained, the student must schedule a re-write or re-do outside of class hours with the instructor
    • Only one re-write is permitted per test or quiz. If the student fails the re-write of the test or quiz, the student will be required to repeat the module
  • Only students who are up-to-date in their tuition fee payments and those who have made financial arrangements with the business office will be allowed to write the examinations.
  • Missed tests, quizzes and performance demonstrations will need to be arranged outside of class hours with the instructor

CHEATING

Cheating during an examination will not be tolerated. Disciplinary measures are as follows:

  • Zero mark for students caught cheating.
  • Make-up or re-write may be permitted on payment of a re-examination fee of $100.00.
  • A repeat of this action will result in expulsion.

Part 5. Practicum/Clinical Practice

REQUIREMENTS FOR CLINICAL PRACTICE

A trainee, to commence clinical practice must have: 

  • Completed the theory portion (285 Hours) with a grade of 70% or higher
  • Paid any outstanding tuition fees
  • Submitted medical certificate and vulnerable person(s) police check as required. As well, completed Standard First Aid and Basic Rescuer CPR (WSIB Approved) 
  • Been accepted by a host facility
  • Indicated willingness to comply with the policies, rules and regulations of the host facility including confidentiality

GENERAL DEPORTMENT

Students are expected to conduct themselves appropriately and to demonstrate maturity and sense of responsibility at all times. 

EXPECTED CONDUCT

Students are responsible for their own actions.

Students will be working under the direction or supervision of the Clinical Instructor and/or Registered Nursing Staff.

 

Concerns must be brought to the attention of the Clinical Instructor.

Students must take initiative and the opportunity to perform the required skills.

The following will be subject to disciplinary action:

  • Misconduct and violation of student policies.
  • Unsafe practice during clinical.
  • Verbally or physically abusing a resident, facility management personnel or co-trainees. 

 

CONFIDENTIALITY

All information regarding the host facility’s in-house policies and the residents’ condition, treatment and diagnosis are strictly confidential. Breach of confidentiality will result in disciplinary action. 

 

ORIENTATION TO CLINICAL FACILITY

Students will be given orientation before being assigned to a unit.

 

HOURS OF COMMUNITY CLINICAL PRACTICE - 110 HOURS

HOURS OF FACILITY  CLINICAL PRACTICE - 200 HOURS 

REGULAR SHIFTS

Day Shift    -     0700 hrs. to 1500 hrs.

Evening Shift    -    1500 hrs. to 2300 hrs.

  • Students must arrive at least one half hour before the start of shift to allow time for changing into uniforms/duty shoes and prepare for clinical practice.
  • All stated clinical experience hours must be completed to graduate. 

 

TELEPHONE

The use of resident’s telephone is not permitted. Students may use the pay phone during their break period.

UNIFORM

During the clinical practice, students must adhere to the uniform code for hygienic reasons and general appearance.

 

Specifications

  • All students must wear the Metrocare Health Academy designated uniform.
  • Uniforms must be clean, pressed and in good condition. 
  • White duty shoes: Must be clean and in good repair. Sneakers are not allowed. No clogs, no open-toe sandals. Uniforms and duty shoes must be worn in the clinical areas only.
  • White socks  
  • Name Tag (Metrocare Health Academy PSW Student) must be worn at all times in clinical areas.
  • Hair must be clean and well groomed. Must be styled off the collar. Bright-colored hair ornaments are not allowed.
  • Jewelry: Only plain wedding bands and small stud earrings are acceptable. 
  • A watch with second hand is required.
  • Fingernails must be short, clean and well-trimmed. Only clear nail polish is permitted. 
  • Cosmetics/make up must be worn in moderation.
  • Strong perfumes must be avoided.

 

RETURNING TO CLINICAL FACILITY AFTER AN ILLNESS

Students must notify the Instructor of the intent to return to the facility and must be prepared to present a note from the doctor. 

 

CREDITS TOWARD THE HOST SUPERVISED (PRECEPTED) CLINICAL PLACEMENT

A student may be granted up to 175 hours in credits towards the host supervised (precepted) clinical placement if all the following requirements are met:

  • The student demonstrates proficient performance of the required skills during the directly supervised clinical practice.
  • The student achieves a minimum rating of “B” (Works with minimum supervision) during thesupervised portion of the practicum
  • There is documented proof of recent and continuous one (1) full year of work experience in a nursing home or similar institution or community setting where duties correspond to that of a Personal Support Worker.  
  • A Letter of Recommendation from the student’s employer is sent directly to the school. 
  • Note that credits will be awarded only when it is clearly established that the student is qualified.

 

LIVE-IN CAREGIVER PROGRAM

Students who entered Canada under the Live-In Caregiver Program, with related work experience for at least a year, may be considered for credits (to be determined through skills evaluations by the clinical instructor) towards the unsupervised or precepted clinical portion of the training. A letter from the employer attesting to this fact is required.

 

FIRE SAFETY

What to do in case of fire:

  •     Sound the fire alarm.
  •     Leave the building and assemble in a safe area away from the building.
  •     Instructor must account for all students. 
  •     Do not re-enter the building until instructed to do so or when the “All Clear” signal is given. 
  •     Students must be familiar with and follow the Fire and Safety Regulations of the facility. 
  •     Students will be participating in the fire drill conducted at the facility.

 

Part 6. Collection and Use of Personal Information

  • Consent to use of personal information and similar requests must be done in writing. 
  • Consent may be withdrawn upon written request by the party involved.

 

REQUEST FOR REFERENCES BY THE COLLEGE

It is incumbent upon the College to be able to obtain and verify relevant information given by the student applicant during the enrolment process. The collection, verification and use of information is subject to the student’s consent and authorization in the Student Enrolment Contract.   

 

REQUEST FOR REFERENCES BY 3RD PARTIES

Only written authorization by students for release of student information by the College to 3rd Parties (i.e. potential employers, educational institutions, etc.) will be entertained or acted upon. Information given will be limited to the following: 

  • Summary of placement history during educational program
  • Confirmation of active student status 
  • Confirmation of estimated graduation date

 

Information will be factual, truthful and based on the information readily available in the student’s file, i.e. attitude, attendance, personality traits, work ethics, etc. 

 

Note: Requests by 3rd parties for information about students must be in writing. No telephone inquiries will be entertained. Giving of information is restricted to items listed above. 

Part 7. Student Complaints Procedure

Metrocare Health Academy is dedicated to resolving student conflicts promptly with equitable solutions for both the student and the academy. Students are allowed to have a person with them at all stages of the complaint process. We encourage students and staff to have open communication with one another, so that any problems that arise can be resolved immediately before issues worsen. If a problem persists and are not resolved through informal rounds of discussion, the student may follow the formal student complaint procedures listed below:

 

Complaint Procedure: 

Step 1

If a student has a complaint, he/she may request a meeting with the instructor responsible for the program. At the meeting, the student may discuss the complaint with the instructor. 

If the problem is not resolved, the student may proceed to Step 2.  

 

Step 2

The student must file a written complaint or sign a “Metrocare Health Academy - Student Complaint Form” reporting the problem and preferred resolution for the school to take.   

The Administrator, after receiving the formal complaint, will meet with the parties involved within 7 days of the written complaint being filed. The student may make a verbal presentation of the complaint at the meeting or have a representative do it. A written response (Student Complaint Resolution Form) will be provided by the Administrator within 14 days of the the meeting, which include a decision statement, reasoning behind the decision and the minutes from the meeting. If the complainant is satisfied with the decision, both the Administrator and the student will sign in agreement of the decision. A copy of the complaint, any associated documents submitted and the decision, will be kept in the Student Complaints File for 5 years.     

 

Step 3 - Reviewing a Decision

If the complainant is not agreeable with the decision rendered by the formal procedure above, the student may appeal in writing within 2 days, stating reason(s) why the decision is unsatisfactory. At this point, the College Administrator will immediately form a Review Panel composed of 3 people from the following areas: academics, student representative and campus administrator.  

 

The panel will review the appeal and within 5 days submit a signed report of its decision (Review Panel Decision Form) describing the reasons for arriving at their decision. 

 

A copy of the decision will be given to the student, another copy will be kept in the student’s academic file and a third copy will be kept in the Student Complaints File for 5 years for possible annual inspection. 

  

Contact info of college official authorized to receive and make decisions about student complaints: 

Name:       Levi Frias                         Position: Administrator

Address:  6464 Yonge St, Unit 208                Telephone: (647) 352-8668    

       North York, ONM2M 3X4                Email: academy@metrocarehealth.ca

 

Step 4

If the concern is still not resolved, the student may contact the Superintendent of Private Career Colleges, Ministry of Training, Colleges and Universities. Contact information below. 

 

Superintendent Contact Information: 

Superintendent of Private Career Colleges

Ministry of Training, Colleges and Universities

77 Wellesley Street, P.O. Box 977

Toronto, ON M7A 1N3

 

Student Complaint Form

 

Before filling out this form students are asked to please read the Student Complaints Procedure first and attempt to resolve their issue(s) informally and directly with the person(s) involved.

 

 

 

Which of the following factors do you believe are the cause and/or contributed to your complaint? 

         Another Student              A Faculty Member                 Process (Procedures)

         Policy (rules/regulations)         Equipment (faulty/not avail)              Other (Please State) 

Please read the following statements and tick the appropriate box to indicate your agreement. 

    I have read and understood the College Student Complaints Procedure

    All the information provided is an accurate and true reflection of the situation that led to the complaint outlined 

    Above

 

Signed: _______________________________________            Date: __________________________

 

This Form is to be submitted to the Administrator for review of this complaint. This should happen no later than 3 months after the incident(s) about which you wish to make a formal complaint.

 

School/Department Office Use:

Received By: _______________________________________    Date: ________________________________

Action:          _________________________________________________________________________________________________________

                     _________________________________________________________________________________________________________

Student Informed of Outcome: ________________________________________________      Date: _______________________________

Part 8. Student Expulsion Policy

Metrocare Health Academy is committed to taking all reasonable steps to ensure the students have ample opportunities to successfully complete their programs.  The Academy has a commitment to ensure that within this general framework that all students are treated fairly and equitably.  Students who do not support the academic and ethical goals of Metrocare Health Academy for themselves and their fellow students may be subject to penalties, up to and including expulsion.

 

In general, Metrocare Health Academy will attempt to resolve a situation without expulsion.  Verbal warning, written warnings and suspension may precede this final and most serious of actions.  Where Metrocare Health Academy deems the integrity, safety or well being of the College, students, staff, clients, visitors and other guests is in danger then expulsion may be applied at the Academy's discretion at any point in the process.

 

In conjunction with this policy, Metrocare Health Academy ensures that its students have received and are aware of its school policies and its academic policy. The following outlines the conditions under which a student may be expelled with cause:

 

  1. Academic Dishonesty – students may be subject to expulsion at the discretion of the Academy for academic dishonesty.  Academic dishonesty is any word, action or deed performed alone, or with others for the direct or indirect intention of providing an unfair advantage or benefit to self or other student(s) including:
    1. cheating
    2. plagiarism
    3. unapproved collaboration 
    4. alteration of records
    5. bribery
    6. lying 
    7. misrepresentations 

 

  1. Outstanding Fees – failure to pay overdue accounts owing to the academy within the specified period may be grounds for expulsion after a written warning has been given.

 

  1. Code of Conduct - all students are required to adhere to the Academy's published code of conduct. Students who are found under the influence of drugs and/or alcohol or carrying weapons while on school premises or practicum facility premises will be subject to immediate expulsion. 

 

  1. Significant Omissions or Errors in Admissions Documentation – the Academy has a responsibility to ensure students have been admitted in accordance with the registration requirements for the program.  Students who knowingly misrepresent their applications are subject to immediate expulsion.

 

  1. Academic Failure – students who fail to achieve the required academic standing in their programs may be expelled from the program.   The Academy may at its discretion offer alternatives to a student and these are outlined in the academic policies for the program of study.

 

  1. Attendance – students who do not achieve the required attendance as stated in the Academy’s Attendance Policy (Part 3 - School Policies) are subject to expulsion. 

 

  1. Harassment or Discrimination – the Academy does not condone harassment or discrimination of any student, staff, client or visitor to the College.  Students participating in harassing or discriminatory activities that are racial, sexual, or pertaining to sexual orientation in nature may be subject to immediate suspension depending on the severity of the activity and pending investigation.   

 

Any student, who is deemed by the investigation to have engaged in severe harassing or discriminatory activities, may be expelled at the discretion of the college, depending on the severity of the activity.

 

Racial harassment means bothering, threatening, or treating someone unfairly because of their race, colour, ancestry, birthplace, religious belief, ethnic background, citizenship, or language.

 

Sexual harassment means bothering someone by saying or doing unwanted or unwelcome things of a sexual or gender-related nature including touching inappropriately, making offensive jokes about women and men, making sexual suggestions or requests, staring at or making unwelcome comments about one’s body, displaying sexually offensive pictures, or being verbally abusive because of one’s gender. 

 

Sexual orientation harassment means treating someone unequally because they are gay, lesbian, heterosexual, bisexual, or living in a same-sex relationship.  This could include making a hurtful comment or action to an individual that is known or ought to be known to be unwelcome, making Homophobic jokes or hints about a person's sexual orientation or same-sex partnership status, or displaying of disrespectful signs, caricatures, cartoons or graffiti.

 

In determining what constitutes harassment or discrimination, the Academy refers to The Ontario Human Rights Code.  Students requiring more specific information may refer to the specific code as posted on the Provincial web site (http://www.ohrc.on.ca/english/code/index.shtml).

 

  1. Misuse of Academy Property – Academy property is for the provision of Academy services.  Students who damage, misuse, steal or otherwise use the property in a way that is prohibited may be expelled and required to make restitution.

 

  1. Endangerment of Staff or Students – The Academy is committed to the right of all Academy staff, students, clients and visitors to be safe.   Students who by action or neglect in any way endanger the safety of themselves or others may be expelled.

 

Prior to expulsion, depending on the severity and nature of the situation, the Academy may take intermediate steps at its discretion including:

    1. verbal warning
    2. written warning
    3. suspension
    4. expulsion

 

Notification:

Students who are subject to expulsion for any reason will be notified in writing, either hand delivered or by registered mail with return receipt.  Metrocare Health Academy is not responsible for non-delivery by registered mail if the student has not provided a valid home address where the student currently resides.

 

The notification will contain a description of the basis for expulsion and the effective date.  Expelled students who dispute the facts of the expulsion and wish to appeal must appeal the decision in writing within one week of the notification by following the college’s student complaint procedure provided to the student and by providing sufficient proof to support the complaint.  

 

A Student whose expulsion is upheld after having followed the college’s student complaint and appeal procedure, may file a further appeal through the Complaints process of the Ministry of Training, Colleges and Universities, provided the students are attending a program approved under the Private Career Colleges Act, 2005.  

 

If a student's appeal is successful and he/she is eventually reinstated as part of the internal academy or Ministry appeal processes, than the Academy will arrange for the student to make up the training time that he/she had missed since the date of expulsion specified in the written notification.

 

Fees

Settlement of student’s accounts, for students that have been expelled, will be completed under the Academy's Fee Refund Policy, using the effective date of expulsion as the final day of attendance in their program of study.

 

Return of Property

A student who is expelled is responsible for the return of any Academy property in his/her possession within 10 days of the expulsion and will be held financially responsible for any property not returned in good condition or as outlined in the student contract.  

 

Copyright © 2007 Ontario Association of Career Colleges

 

Part 9. Graduation Requirements

REQUIREMENTS FOR GRADUATION 

Students must satisfactorily complete all the requirements of both theory and practice.

    Theory (Classroom)     390 hours 

    Community Clinical    110 hours

    Facility Clinical       200 hours 

        Total        700 hours

 

  • Achieve a minimum mark of 70% in all 14 Modules  
  • Pass the 3 skills performance demonstrations
  • Achieve a satisfactory rating in abilities listed in the PSW Skills Passbook
  • Fulfilled all of the practicum (clinical placement) hour requirements
  • Must score at least a grade of 70% on the NACC PSW Final Standardized Exam

 

UPON SUCCESSFUL COMPLETION OF THE PROGRAM, GRADUATES WILL RECEIVE A:

  • Metrocare Health Academy Diploma
  • Metrocare Health Academy Transcript
  • NACC Certificate
  • NACC PSW PIN

Part 10. Miscellaneous

CONSUMPTION OF DRUGS AND ALCOHOLIC BEVERAGES

The consumption of drugs and alcoholic beverages on the school or clinical sites is prohibited. Violation of this policy, if proven, will result to the immediate expulsion from the program of the student involved. 

 

SMOKING

Smoking is not allowed on the school premises. Training sites are designated “Non Smoking” facilities.

 

LOST and FOUND

The school administration is not responsible for any personal belongings or valuables lost or stolen in school property or grounds. Found articles, if returned, will be held at the school administrative offices for safe keeping until owner/student submits a claim. 

 

LEARNING PROBLEM

Where a student is found to have difficulty understanding or coping with course material, he/she will be advised to seek the assistance of the instructor as early as possible so the problem can be addressed.

 

SCHOOL LIBRARY

  • Reference materials are available in the library in case of research projects but may not be removed from the library.
  • Audio-visual equipment, if needed, must be booked in advance.  
  • Use of computers will be on “first come, first serve” basis.